Contact
Say hello
A person reads every message. Usually within a couple of days.
The form is the only door. There is no support portal and no ticket number, because there is no server behind the app to build one on. Fill it in and you will get a reply from a human who has the app open.
What to write in about
- Something is broken. Tell us what you did, what you expected, and what happened instead. If you can, say which iPhone and which version of iOS.
- Something is missing. Features you want, things that annoy you, parts of the letter you skip. All of it is useful, including the blunt versions.
- A story or a word is wrong. The app prints short pieces about coffee and coffee culture. If one of them is inaccurate, we would genuinely like to know and will correct it.
- Privacy questions. Anything about what the app does and does not do with your information.
- Press or anything else. Same form.
Before you write
These three come up often, and the answers are all on your own device.
How do I cancel my subscription?
Open Settings on your iPhone, tap your name at the top, then Subscriptions, and choose mycoffeetales. Cancelling there stops the next renewal. Deleting the app does not cancel it.
How do I move my journal to a new phone?
The app keeps everything on the device and does not sync, so it moves when your whole phone moves. Restoring from an iCloud or computer backup brings the journal across. A fresh setup with no backup starts empty, and we have no copy to restore it from.
How do I get my subscription back on a new phone?
Open the app and use restore in the paywall. It re-checks your Apple ID and unlocks again at no charge.